Activity Tours - Commonly Asked Questions

If your question is not answered below, please email us at
About the Tours
What time does the tour finish?
You will return to the city from the The Hunter Valley and Blue Mountains tours at approximately 6-6:30pm. This can vary due to traffic.
Can we take luggage on the tour?
No, our buses are designed for smaller groups and have limited storage space.
Travelers can contact their hotel to make arrangements or there are lockers available at Central train station. Arrangements will need to be made well before the pick up time.
What wineries are visited in the Hunter Valley?
The availability of the smaller family-owned and boutique wineries that we visit can vary due to seasonal changes. Tasting opportunities will be provided at a selection of the following favourite wineries on each tour, with other surprises thrown in on occasions.

Due to time and travel limitations, we cannot visit all of the wineries listed, but you will always be able to savour a wide variety of great Hunter Valley wines in friendly, personal surroundings. Alternate wineries can be arranged subject to availability when you are requesting your own private charter.
FREE Hunter Valley lunch package for regular tour departures!
Great cafe lunch worth over $20.
Hot and cold food options. Make your choice on the day from the menu that includes different panini and salad, pies, fish, chicken, burgers, and chips.
Softdrink OR coffee/tea, plus water on table.
Is there a Blue Mountains lunch package?
There is no formal lunch package included with the tour.
A variety of lunch options are available for purchase in local cafe / restaurants.
Alternatively bring along your own picnic lunch to enjoy in a picturesque mountains village.
What should I wear to the Blue Mountains?
Temperatures in the Blue Mountains can be as much as 10 degrees celsius less than the centre of Sydney. There are several opportunities to walk and ride down to the bottom of the valley below the spectacular cliffs in the Blue Mountains where it can be quite cool, even in the summer months.

It is recommended that a warm top and jacket are worn, as well as comfortable enclosed walking shoes, a hat and sunscreen.
There is no tour on the day I want to travel, will there be?
If you do not see an available tour listed for the day you would like to travel, it may mean that the tour is already booked to capacity for that particular day, or that we do not have a tour scheduled for that day.

Please contact us and let us know which date you would like to travel and we'll let you know if a tour is available.
Can we take a stroller or pram?
No, there is no room for storing extra strollers safely on the bus.
Do you have any photos or videos of the tours?
Yes we do.  You can view photos and short videos from our tours by visiting our new "Tour Experiences" page.
Prices and Discounts
What is the discount for booking both tours?
If you choose to book both our Blue Mountains day tour and our Hunter Valley day tour, you will receive a $10 discount on the second tour for each person.  The $10 discount will be applied to the cost of the second tour on the day of the tour.
What student or age discounts are accepted?
We offer everyone the same everyday low adult rate - much lower than most of our competitors. There is no additional reduced rate for holders of student or seniors cards.
Do we have to pay for our 2 year old (or younger) child?
No, if they are secured on your lap during travel. Children from 3 to 12 years of age will be charged at the Child rate and will have a seat allocated for them.
Can I register on the day of the tour?
While it may be possible to register on the day of a tour, many tours are fully booked well in advance so we can not guarantee that spaces will be available.  To ensure your seats on the tour its best to book your tour as far in advance as possible, seats fill up quickly and spaces are limited.
What currency are prices listed in?
Our website displays the prices for our day tours in Australian currency by default, however you can switch to your local currency by clicking the "Australian Dollar (AUD)" link on the top right side of every page.  Once you've selected a new currency our site will display both your local currency and the Australian Dollar value.

Please note that exchange rates used are for guidance only, the actual exchange rates charged by your credit card issuer or PayPal will be different.  All bookings made on our site are processed in Australian currency, your bank or credit card company will perform the currency exchange for you at their daily rates.
What are the Australia Business registration details?
Activity Tours Australia Pty. Ltd. is registered with ABN: 13 128 675 641
Special Arrangements
I arrive on a Cruise ship at 7am, can I join the regular tour?
Unfortunately not, because it takes up to 2 hours to be allowed to leave the ship and our regular tour needs to depart the Sydney CBD before then. Docking can be at Circular Quay or Darling  Harbour or other places around the harbour.

We can do a Private Charter picking up at a later time. We pick up at Circular Quay or we can go to Darling Harbour wharf for pickup, as there are usually road closures around the wharves.
Is there a pick up possible in the North Sydney area (for the regular tours)?
The pick up run through the city in the mornings is very busy, so the best pick up option for the North Sydney area is at 7:35am at the All Season Menzies Hotel, 14 Carrington St (directly above WYNYARD Station in the Sydney CBD).
Is there a pick up possible on the upper North Shore area (for the regular tours)?
Yes, for Hunter Valley tours only there an option available for pickup at
8:15am at Turramurra (at the 7 Eleven), or around 8:05am at Chatswood
Train Station (Corner Brown St and Railway St). This must be
specifically requested and highlighted in the Booking Notes in the
Booking form.
Can I be picked up in the Hunter Valley for the regular tour, and what is the cost?
Yes, but the only option available is a pick up at approximately 10:10am at Aldi (cnr. Darwin St & Wollombi Rd Cessnock) or Potters Brewery on Wine Country Drive.

Cost is the regular tour price regardless of whether pick up is in Sydney or Hunter Valley because a seat needs to be reserved.
Can we be picked up in Newcastle or the Central Coast?
Unfortunately No, as this detour is too much for our regular tour.

We can provide details on request of a local Central Coast company that does daily tours to the Hunter Valley.
Can we do an overnight stay with a charter tour?
Please email your enquiry to with your requirements and our Charter manager will be happy to assist you with arrangements.
Can we do an overnight stay after the regular tour?
We can drop you at a place in either the Hunter Valley (Pokolbin/Cessnock) or Blue Mountains (Katoomba) which does not take us away from our regular tour route. You will need to make your own way to your accommodation.
We cannot provide return transport for you the next day.
Do you provide wheelchair or limited mobility access?
Unfortunately we are not equipped to cater for these needs and we are unable to carry wheelchairs or walking frames on the bus as this poses a projectile hazard in case of an accident.
Our drivers are also not permitted to assist with heavy lifting, due to Occupational Health and Safety policies.
Technical Questions
Is booking online safe/secure?
Absolutely!  Our entire site is protected by high grade SSL (secure socket layer) encryption which encrypts all information transmitted between your computer and our server such that it can not be intercepted and viewed by any other party.

All of the information you submit during the booking process is secure during transmission and saved securely in an encrypted format in our database.  None of the information you provide during a transaction is ever transmitted in an unsafe manner, nor will we ever sell, rent or share your information with anyone for any reason.
Why don't I see tour availability information?
The tour availability information is displayed through the use of Javascript in your browser, so your browser must have Javascript enabled for it to work.  If you do not see the availability for any month, it is likely that your browser's security settings are preventing Javascript from functioning on our site, please review the security settings in your browser to correct the problem.
Our booking team can always tell you if you call which tours are available if you are unable to see it on the web page.
Does your website use cookies?
Yes, like most websites we use cookies in order to track statistics about the usage of our site, but these cookies do not include any information which could identify you.  The information collected is solely for statistical purposes.
What browsers does your website support?
Like most websites today, our site is designed to function in all of the current versions of the most popular internet browsers.  We have specifically tested our site in the latest versions of Internet Explorer, Firefox, Safari, Opera and Chrome as well as many older versions of each of these browsers.
Terms and Conditions

Prices stated are in Australian Dollars ($AUD) include GST, and may be subject to change. No refund on tours cancelled less than 24 hours before departure. Minimum passenger numbers may apply. We retain the right to cancel tours, vary itineraries, amend fares and days of operation. No refunds for bad weather. At times it may be necessary to provide alternative transport or use the services of other tour operators. 100% cancellation fee applies on any tour cancelled by the passenger less than 24 hours before departure. Whilst all care is taken, no responsibility is accepted for lost belongings or delays. Hotel pick ups for registered guests only.